Terms of service

These Terms & Conditions (“Terms”) govern your use of our website and purchases made from Keswick Inc (“we,” “us,” or “our”).

By accessing our website or placing an order, you agree to these Terms.

Eligibility

You must be at least 18 years old, have reached the legal age of majority in your jurisdiction, or otherwise have the legal capacity to enter into a binding agreement to place an order through our website.

Customers are responsible for ensuring that purchases are made in accordance with applicable laws.

Website Use

You may use our website only for lawful personal or commercial purchasing purposes.

You must not attempt to interfere with website functionality, compromise security, access restricted systems without authorization, misuse customer accounts, or engage in fraudulent activities.

We reserve the right to restrict or suspend website access where we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to provide accurate descriptions, photographs, materials, dimensions, colors, pricing, and availability for our products.

Our collections include handcrafted animal dolls, fabric doll outfits, miniature clothing, and coordinating decorative or play accessories.

Due to the handcrafted nature of certain products, slight variations in stitching, fabric texture, shape, color placement, or decorative details may occur.

These minor variations contribute to the individual character of handcrafted products and do not necessarily indicate a defect.

However, this does not affect customers' rights regarding defective, damaged, or incorrectly described merchandise.

Product colors may appear slightly different depending on photography, lighting, and individual screen settings.

We may update product descriptions, specifications, pricing, or availability when necessary.

Handcrafted Dolls and Accessories

Our animal dolls, doll clothing, and coordinating accessories are designed with attention to craftsmanship, appearance, and imaginative storytelling.

Some products may contain small buttons, ribbons, fasteners, embroidered details, or other delicate components.

Doll clothing and miniature fabric outfits are designed for compatible dolls and are not intended to be worn by children.

Customers should review individual product descriptions, dimensions, age recommendations, and care instructions before purchasing.

Products marketed for children's play must comply with applicable product safety requirements. Items intended exclusively for decorative or collectible use will be identified accordingly.

Adult supervision may be recommended for certain products based on their design and intended age group.

Pricing and Payment

Unless otherwise indicated, all prices are displayed in U.S. Dollars (USD).

Applicable taxes, shipping charges, and additional fees are calculated and displayed during checkout where required.

By completing a purchase, you authorize Keswick Inc and its payment service providers to charge your selected payment method for the total order amount.

Customers are responsible for providing accurate billing, payment, contact, and delivery information.

We reserve the right to correct pricing errors and update product prices before an order is accepted.

Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline, limit, or cancel orders for reasonable business or security purposes, including:

Product unavailability
Incorrect pricing or product information
Payment authorization failures
Suspected fraudulent transactions
Incomplete or invalid shipping information
Operational or fulfillment difficulties

If an order is canceled after payment has been collected, the applicable payment will be refunded to the original payment method.

Shipping and Delivery

Keswick Inc currently ships orders within the United States only.

Most orders are processed within 1–3 business days, excluding weekends and U.S. public holidays.

We offer free standard shipping on eligible U.S. orders of $68 or more, calculated after discounts and before applicable taxes and shipping charges.

Shipping availability, charges, processing periods, and estimated delivery times are explained in our Shipping Policy and displayed during checkout where applicable.

Delivery estimates may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.

If we cannot ship within the applicable promised timeframe, we will provide the notices and options required by law.

Customers are responsible for providing complete and accurate shipping information.

Returns and Refunds

Returns, refunds, exchanges, and replacement requests are governed by our Refund & Return Policy.

Customers should review that policy before completing a purchase.

Eligible returned products generally must satisfy the condition, completeness, and return requirements described in the Refund & Return Policy.

Items that have been used, altered, damaged after delivery, or returned with missing components may be subject to return restrictions where permitted by law.

Products that arrive defective, damaged, or materially different from their descriptions will be handled in accordance with applicable consumer protection laws.

Personalized and Special-Order Items

Certain personalized, customized, or specially prepared items, if offered, may have specific cancellation or return restrictions.

Any restrictions will be clearly communicated on the relevant product page or during checkout before purchase.

Such restrictions do not override applicable rights concerning defective, damaged, or incorrectly supplied products.

Product Care and Handling

Customers should follow any care instructions provided with individual products.

Handcrafted fabric dolls, clothing, and accessories may require gentle handling to preserve stitching, fabrics, decorative details, and overall appearance.

Products should not be washed, dried, or cleaned using methods inconsistent with their care instructions.

Customers should avoid exposing delicate materials to excessive moisture, heat, or conditions that may cause unnecessary damage.

Normal wear, improper handling, or damage caused by misuse is not generally considered a manufacturing defect.

Intellectual Property

Website content, including product photographs, descriptions, illustrations, graphics, designs, logos, videos, and page layouts, is owned by or licensed to Keswick Inc and may be protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without appropriate authorization.

Unauthorized use of our intellectual property is prohibited.

Customer Reviews and Submitted Content

Customers may submit product reviews, photographs, feedback, or other relevant content through available website features.

By submitting content, you confirm that you have the necessary rights and permissions to share it.

You grant Keswick Inc a nonexclusive, royalty-free license to display and use submitted content for legitimate website operations, customer support, and promotional purposes, subject to applicable law and our Privacy Policy.

We may remove submitted content that is fraudulent, unlawful, misleading, offensive, or infringes the rights of others.

We do not prohibit honest customer feedback or lawful consumer reviews.

Third-Party Services

Our website may use third-party providers for payment processing, shipping, analytics, website functionality, or related business services.

Certain services may be subject to additional terms and privacy practices established by those providers.

We are not responsible for independent third-party websites or services outside our reasonable control, except where responsibility is imposed by applicable law.

Disclaimer

We make reasonable efforts to maintain accurate website information and reliable services.

However, website availability, performance, and uninterrupted access cannot be guaranteed at all times.

To the fullest extent permitted by applicable law, the website is provided on an “as is” and “as available” basis.

Nothing in these Terms excludes any express warranties, statutory protections, or consumer rights that cannot legally be waived.

Limitation of Liability

To the maximum extent permitted by applicable law, Keswick Inc will not be liable for indirect, incidental, special, or consequential losses resulting from website use or purchases.

Where legally permissible, our aggregate liability arising from an individual order will not exceed the amount paid for that order.

These limitations do not apply where prohibited by law and do not restrict non-waivable consumer rights or liabilities.

Privacy and Personal Information

We collect and process customer information as necessary to operate our website, complete purchases, provide customer support, and deliver services.

The handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information will be handled as described in that policy, subject to applicable privacy laws.

Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute relating to these Terms, website use, or purchases will be addressed in accordance with applicable law and relevant consumer protection requirements.

Nothing in these Terms limits legal rights or remedies that cannot be waived under applicable law.

Changes to These Terms

Keswick Inc may revise these Terms periodically to reflect changes in products, business operations, website functionality, or legal requirements.

The latest version will be published on our website.

Updated Terms will apply prospectively to the extent permitted by law. Changes will not retroactively reduce contractual or statutory rights associated with previously accepted orders.

Continued website use after updated Terms become effective constitutes acceptance where legally applicable.

Contact Us

For questions regarding these Terms & Conditions, please contact:

Keswick Inc
Email: info@keswickstudio.com
Phone: +1 (919) 828-5623
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States