Refund policy

At Keswick Inc, we want customers to feel confident when shopping with us. This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, replacements, and related requests.

Policy Coverage

This Policy applies to purchases made through our official website and delivered within the United States.

Our store primarily offers handcrafted animal dolls, doll clothing, fabric outfits, and coordinating accessories, featuring thoughtful designs, soft materials, and charming handcrafted details.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery, unless a different return condition is clearly disclosed on the relevant product page before purchase.

Return requests submitted after the 30-day period may not be accepted, except where applicable law provides otherwise.

Return Eligibility

To qualify for a standard return, products should generally be:

  • Unused, clean, and in their original condition

  • Free from stains, damage, or unauthorized alterations

  • Complete with all originally included clothing, accessories, and components

  • Returned with original packaging where reasonably available

Proof of purchase, such as an order number or confirmation email, may be required.

Items showing signs of excessive handling, damage after delivery, missing components, or improper use may not qualify for a full refund, except where required by applicable law.

Handcrafted Dolls and Fabric Accessories

Many of our animal dolls, miniature outfits, and coordinating accessories include handcrafted or handmade-style details.

Minor differences in stitching, fabric texture, shape, color placement, or decorative features may naturally occur.

These variations contribute to the individual character of handcrafted products and are not generally considered defects when consistent with the product description.

However, products that arrive damaged, defective, or materially different from their descriptions remain eligible for appropriate remedies under this Policy and applicable law.

Delicate dolls, fabric clothing, and accessories should be packaged carefully when returned to prevent damage during transportation.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request products may be excluded from standard change-of-mind returns when such restrictions are clearly disclosed before purchase.

Products marked Final Sale, Clearance, or Non-returnable may also have return restrictions where permitted by law.

These restrictions do not override applicable rights relating to defective, damaged, or incorrectly supplied products.

Return Requests and Instructions

Please contact our customer support team before sending any product back.

Because return locations may vary depending on the order or fulfillment arrangement, do not send returns to our business address unless specifically instructed by our support team.

Email: info@keswickstudio.com
Phone: +1 (919) 828-5623

Please provide:

  • Your name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photographs, when reasonably necessary

After reviewing your request, we will provide the appropriate return instructions and designated return address.

Returns sent without following the provided instructions may experience processing delays.

Return Shipping Costs

If a return is required because of our error, including an incorrect item, confirmed product defect, or damage upon arrival, we will cover reasonable return shipping costs or provide an appropriate prepaid shipping label when a return is necessary.

For returns based on personal preference, change of mind, or ordering the wrong item, customers are generally responsible for return shipping costs.

Original shipping charges are normally non-refundable for change-of-mind returns, except where otherwise required by law.

Any applicable deductions will be communicated in accordance with this Policy and applicable consumer protection requirements.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 7 calendar days after delivery, so we can investigate promptly.

Please provide:

  • Your order number

  • Clear photographs of the affected product, when available

  • Photographs of the packaging, if relevant

  • A brief description of the issue

We will review the information and may offer a replacement, partial refund, full refund, or another appropriate resolution depending on the circumstances.

Please retain the product and packaging until the issue has been reviewed, where reasonably possible.

Reporting an issue after the recommended 7-day period does not automatically eliminate any rights available under applicable law.

Refund Processing

Once an approved return has been received and inspected, we will notify you of its refund status.

Approved refunds will be issued to the original payment method, unless another method is agreed upon or required by law.

Please allow approximately 7–14 business days after the refund has been issued for funds to appear in your account.

Actual processing times may vary depending on your bank or payment provider.

Where applicable law requires an earlier refund or a different procedure, those requirements will apply.

Exchanges

We do not currently offer direct exchanges for different styles, designs, or products.

If you would like a different animal doll, fabric outfit, or accessory, please request a return of the original eligible item and place a new order.

For defective or incorrectly supplied products, we may arrange a replacement as part of the resolution process.

Gift Orders

For items purchased as gifts, approved refunds are generally returned to the original payment method used for the purchase.

We normally cannot issue refunds directly to gift recipients unless otherwise agreed upon or required by law.

Product Care and Handling

Handcrafted animal dolls, fabric clothing, and coordinating accessories should be handled and stored with reasonable care.

Certain products may feature delicate stitching, small decorative attachments, ribbons, buttons, or other fabric details.

Customers should follow the care and cleaning instructions provided with each product.

Damage caused by misuse, improper washing, unsuitable storage, unauthorized alteration, or normal wear and tear is generally not considered a manufacturing defect.

These provisions do not limit applicable consumer rights concerning defective products.

Lost or Missing Deliveries

If your order has not arrived or tracking information indicates delivery but the package cannot be located, please contact our customer support team.

We will review the available tracking information and, where appropriate, coordinate with the shipping provider to investigate the issue.

Any applicable replacement or refund will be handled according to the circumstances, our Shipping Policy, and applicable law.

Policy Updates

Keswick Inc may update this Refund & Return Policy periodically to reflect changes in our products, customer service procedures, or business operations.

The latest version will be available on our website.

Changes will not retroactively reduce rights applicable to orders placed under an earlier version of this Policy.

Contact Us

For questions regarding returns, refunds, replacements, or this Policy, please contact:

Keswick Inc
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Phone: +1 (919) 828-5623
Email: info@keswickstudio.com