Shipping policy

This Shipping Policy explains how Keswick Inc (“we,” “us,” or “our”) processes, prepares, and delivers orders placed through our website.

Business Information

Company Name: Keswick Inc
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: info@keswickstudio.com
Phone: +1 (919) 828-5623

Shipping Area

We currently ship orders within the United States only.

Orders placed with shipping addresses outside our supported delivery area may be canceled and refunded to the original payment method.

Available shipping destinations and services are confirmed during checkout.

Order Processing

Keswick Inc specializes in handcrafted animal dolls, doll clothing, fabric outfits, and coordinating accessories designed to bring charm, creativity, and imaginative storytelling to everyday moments.

Most orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Orders may require additional processing time during holidays, promotional events, or periods of increased demand. Any product requiring a longer preparation period will have its estimated processing time communicated before purchase.

If we cannot ship an order within the promised timeframe, we will notify the customer and offer the applicable options for accepting the delay or receiving a cancellation and refund, in accordance with applicable law.

Shipping Methods

Orders are shipped through reliable carriers, which may include USPS, UPS, FedEx, or other qualified delivery providers.

The shipping carrier and available service may vary depending on the delivery address, package dimensions, product weight, and shipping requirements.

Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed.

We offer free standard shipping on U.S. orders of $58 or more.

To qualify, the order subtotal must be at least $58 after discounts and before applicable taxes and shipping charges.

Any additional charges for expedited shipping or special delivery services will be displayed during checkout.

Estimated Delivery Times

Estimated delivery times may be provided at checkout based on the selected shipping method and destination.

Delivery estimates are separate from order processing times and are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery may be affected by carrier operations, severe weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If an order experiences a significant shipping delay, customers may contact our support team for assistance.

Order Tracking

Once an order has been dispatched, a shipping confirmation email will be sent to the customer.

Tracking information will be included when available.

Please allow additional time for the carrier to register and update tracking information after the package has been handed over for delivery.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the recipient's name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.

If an address correction is needed, please contact us as soon as possible.

We will make reasonable efforts to accommodate address changes before dispatch, but modifications cannot be guaranteed once the order has shipped.

Additional shipping fees resulting from incorrect or incomplete customer-provided information may apply and will be communicated before reshipment.

Packaging and Product Care

Our handcrafted animal dolls, fabric clothing, and coordinating accessories are carefully packaged to help preserve their appearance and condition during transportation.

Depending on the items ordered, packaging may include protective tissue, cushioning materials, suitable mailers, or shipping boxes.

Certain handcrafted products may feature slight differences in stitching, fabric texture, color placement, or decorative details.

These natural variations contribute to the individual character of handmade items. However, they do not affect customers' rights regarding damaged, defective, or incorrectly described products.

Damaged, Missing, or Lost Orders

If an order arrives damaged, contains incorrect or missing items, or appears to be lost during delivery, please contact us as soon as reasonably possible.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Photographs of the affected items or packaging, when available

We may review tracking information, investigate with the shipping carrier, or request additional details when necessary.

Where appropriate, we will arrange a replacement, refund, or another suitable resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

If tracking indicates delivery but the package cannot be located, please contact us so we can review the delivery circumstances.

Doll Clothing and Accessory Notice

Our doll clothing, fabric outfits, and coordinating accessories are designed for compatible dolls and are not intended to be worn by children.

Some items may contain small buttons, ribbons, fasteners, or other delicate components.

Please review individual product descriptions, age recommendations, and safety warnings before purchase and use.

Products intended for children's play must meet applicable safety requirements. Items intended solely for decorative or collectible purposes will be identified accordingly.

Order Changes and Cancellations

Customers may contact us to request an order modification or cancellation before shipment.

We will make reasonable efforts to accommodate requests; however, changes may not be possible once an order has entered the shipping process.

Any applicable refunds will be handled in accordance with our Refund & Return Policy and applicable law.

Policy Updates

Keswick Inc may update this Shipping Policy to reflect changes in our products, shipping services, or business operations.

The most current version will be available on our website. Changes will not reduce rights already established for previously placed orders.

Shipping Support

For questions regarding order processing, shipping, tracking, or delivery, please contact:

Keswick Inc
Email: info@keswickstudio.com
Phone: +1 (919) 828-5623
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States